Events Assistant & Customer Support

Are you ready to embark on a fulfilling journey in a role that offers challenges, variety, and opportunities for growth? Look no further!

We are seeking an organized, reliable, and proactive individual to join our team as an Events Assistant & Customer Support Specialist. Reporting directly to the Administration Manager, you will play a pivotal role in providing essential support to both our team and our vibrant community.

Why Join Us?

This is not just a job; it's an opportunity to be part of a dynamic and continuously evolving environment. As a valued member of our team, you will enjoy:

• Competitive Compensation: Earn between £24,000 to £26,000 per year, commensurate with experience.
• Social Engagement: Indulge in annual retreats and monthly adventures/parties, fostering camaraderie and team spirit.
• Health & Well-being: Prioritize your physical and mental wellness with a £500 annual allowance.
• Education & Development: Invest in your professional growth with a £1000 yearly allocation for learning opportunities.
• Generous Leave: Enjoy a generous annual leave of 30 days, inclusive of public holidays.
• Central Location: Work from our vibrant London Brixton office, conveniently located for accessibility.
• Work-Life Balance: Maintain a healthy work-life balance with 35-hour workweeks.

Role Overview

As our Events Assistant & Customer Support Specialist, you will be the cornerstone of our team, responsible for providing exceptional support to both our internal team and our valued community members. Your responsibilities will include:

Customer Support:

• Serve as the first point of contact for our community, addressing queries, complaints, and issues promptly and positively
• Analyze customer concerns and provide swift and effective solutions to ensure customer satisfaction

Team Support:

• Assist our team of seven with day-to-day issues, ensuring they have the necessary resources to excel in their roles
• Undertake administrative tasks to support team success and maintain a productive workspace
• Manage relationships with office suppliers, ensuring seamless operations

Event Support:

• Oversee the production office at our events during the summer season, ensuring smooth operations
• Provide on-site support as needed, including living on-site for three weekends in August-September

About You:

• Meticulous organization skills and excellent multitasking abilities
• Ambitious mindset with a hunger for learning and skill development
• Calm under pressure, with a proactive problem-solving attitude
• Exceptional written and verbal communication skills
• Enthusiastic and passionate about contributing to our community

Qualifications:

• Must possess a Full UK Driving License

About Wildkind

Wildkind is a thriving events business with two leading event properties: Camp Wildfire and Camp Kindling. Since our inception in 2015, we've experienced remarkable growth, with plans to expand globally and inspire over one million customers in the next decade. Our events are not just gatherings; they're a celebration of community, sustainability, and inclusivity. We aim to reach Zero Emissions and Zero Landfill by 2025 and have similarly ambitious diversity targets.

Application Process

We're seeking team members who are committed to long-term growth and are eager to learn and evolve with us. If you're excited about the prospect of achieving the goals outlined in this role and thrive in a collaborative environment, we encourage you to apply via our website. Our comprehensive interview process will give you a firsthand experience of our culture, and we'll seek positive references from your past employers to support your application.

Ready to embark on this exciting journey with us? Apply now at the link & you will be re-directed to our website to complete your applications.

Start Date: June/July 2024

Application Deadline: 14th May 2024

Please note that we only accept applications submitted through our website. Applications sent via post or email will not be considered.