Estates Manager

Our local authority client based in Essex are urgently seeking an experienced Estates Manager.

*£24.76 an hour umbrella*

Job Purpose

Provide strong leadership and direction to staff to enable effective delivery of a responsive, customer focussed Housing Service which covers circa 3000 properties including 470 leasehold properties.

Operational management of the Estates Management Service and to lead on the development and implementation of policies, procedures and build a culture to deliver an inclusive, resident focused service with aesthetically pleasing estates that are desirable to live in.

To take the lead on income recovery ensuring residents are supported where needed and relevant action is taken in a considered and data lead approach.

Key Accountabilities

• To provide a safe and secure environment ensuring a range of tailored housing and support services are available to enable tenants to maintain their tenancy.
• Responsible for ensuring that income recovery is conducted in a fair, reasonable and measured approach in line with the Income Management Policy. To visit tenants/leaseholders in their own homes, if necessary outside working hours, to discuss and secure a reduction in arrears as quickly as possible, and to give advice as appropriate on any financial assistance available.
• To drive a culture of service to customers which encourages consultation, continuous feedback and involvement and ensure a range of opportunities are available and accessible to all residents to help them to shape the delivery of future services. This includes co-ordinating and attending meetings as required, ensuring communication and engagement is accessible for all and working alongside colleagues to ensure a consistent approach to resident engagement.
• To drive improvement and development within the Leasehold Service ensuring service charges and major works bills are charged accurately and fairly and that section 20 notices are compliant.
• Ensure leasehold services are supported with all aspects of leasehold including lease extensions, right to buy and shared ownership.
• To approve Mutual Exchanges in accordance with the strict legal guidelines ensuring all relevant documents have been presented and procedures strictly followed.

Experience - Essential

• Substantial experience of working in a Social Housing environment
• Practical experience of income recovery and debt collection.
• Demonstratable experience of working within a management setting.

Special Knowledge - Essential

• Knowledge of the Housing Consumer Regulations 2024
• Knowledge of the Tenant Satisfaction Measures
• In depth demonstratable knowledge of Tenancy and Estate Management

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.