Engineer Servicing Coordinator - Remote

Service Coordinator / Engineer Scheduler - initially a 12 month contract
HQ Derby - Fully remote working
£24,000 - £27,000

**Previous experience in a scheduling type role is essential for this role, please only apply if you have this**

Overview:

Our client is looking for a Service Coordinator to work in their busy Service Department, liaising with customers and engineers on a daily basis, scheduling the work for the engineers and dealing with customer queries. The role would suit someone who can work in a fast paced environment, has an excellent telephone manner, good IT skills and is well organised.

Main Duties and Responsibilities:

• Booking in maintenance jobs, breakdown visits and any additional work as required
• Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
• To liaise with customers both verbally and in writing with regard to engineer’s site visits.
• Relationship building with the customer's via email and over the telephone
• To make and take calls to and from engineers with queries / requests etc
• General record keeping relating to work scheduled
• To deal with customer queries regarding work performed on site.
• To ensure customer correspondence is updated and accurate
• Maintenance of records.
• Processing of orders for spare parts as required.
• To advise engineers of their workload.
• To keep Administration Manager / internal team and systems updated
• To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters.
• To allocate and co-ordinate test equipment and to maintain records accordingly.

Personal Requirements

• Previous experience in a scheduling type role
• SAP IT experience would be a benefit but not essential
• GCSE’s in Maths and English
• The ability and experience of working in a fast-paced commercial office environment
• Ability to handle high volume of incoming calls and emails whilst still able to provide excellent customer service
• Computer - including Word, Excel and Outlook
• Previous knowledge and experience in a similar role

Please note that due to a high volume of applications across all our adverts unfortunately we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs (not including weekends of course) please assume you have been unsuccessful.