Emergency Call Handler - Bedford

Emergency Call Handler - NHS - (No previous experience needed - Training Given)

Shift Work, 4 days on, 4 days off - 37.5 hours a week
£11.67 an hour PAYE (weekdays)
£15.75 an hour PAYE (evenings and Saturdays)
£19.72 an hour PAYE (Bank Holidays and Sundays)

Working in either Bedford, Chelmsford or Norwich

You will form part of a team of Call Handlers who will provide the first point of contact with telephone callers calling 999 emergency services.

Duties & Responsibilities

• Answer operational calls that come into the Emergency Operations Centre.
• Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
• Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
• Provide pre-arrival advice to callers where appropriate.

Experience Required

• Effective written & verbal communication skills.
• Customer service experience with effective listening skills.
• Key board skills & computer literate
• Experience of call centre environment would be desirable but not essential