Direct Sales Support Executive

�? Exciting Opportunity �?

Join our client, a leading player in the automotive industry, as a Direct Sales Support Executive! This is your chance to be a part of a dynamic team that is driving success and innovation. With great perks like hybrid working and gym membership, you'll enjoy a fantastic work-life balance.?�?????

?? Location: Coventry

�? Contract Type: Temporary

? Contract Length: 12 months

? Working Pattern: Full Time ???

?? Hourly Rate: £15.38

?? Monday-Thursday: 8:30am-4:45pm

?? Friday: 8:30am-3:00pm

? Total: 37.5 hours per week

As a Direct Sales Support Executive, your main responsibility will be to deliver exceptional customer service and sales support. You will play a vital role in responding to customer and brand inquiries, providing accurate information, and ensuring compliance with all regulatory requirements.??

?? Key Responsibilities:

• Respond to and resolve inbound key rental account enquiries
• Answer and manage verbal and written inquiries, ensuring customer satisfaction
• Build strong relationships with key rental account customers
• Collaborate closely with the Rental team
• Update and maintain records for quoting, contracts, and customers
• Follow and work within the current fleet process
• Own customer issues through to resolution
• Coordinate effectively with colleagues across different departments
• Monitor performance to meet targets, deadlines, and procedures
• Maintain a customer-focused approach, providing value-driven services
• Initiate and activate new Key Rental Account contracts
• Prepare and deliver reports to HQ teams
• Ensure adherence to regulations and requirements
• Manage the de-fleet process at the end of contracts
• Adhere to formal regulatory processes and policies
• Fulfil other reasonable duties as required by management

?? Skills Profile:

• Treat customers with respect, adhering to principles of fairness
• Build strong, long-term customer relationships
• Confident in decision-making and prioritisation
• Take ownership of work queues
• Excellent verbal and written communication skills
• Strong negotiation and objection handling abilities
• Maintain a satisfactory attendance record
• Ability to achieve performance targets
• Proactively identify and implement service improvements
• Exceptional attention to detail and problem-solving skills
• Ability to communicate effectively with diverse audiences
• Self-driven and motivated
• Ability to receive and apply feedback
• Sense of urgency in meeting targets
• Adaptability in a rapidly changing business environment
• Able to work independently with minimal supervision

Experience:

• Previous experience in a Customer Service position Essential
• Experience in the automotive or consumer finance industry preferred

?? IT Skills:

• Intermediate level proficiency in Excel and Word
• Experience in workflow management systems Desirable

�? Don't miss out on this amazing opportunity to join our client's team and make a real impact in the automotive industry! Apply now and take the next step in your career journey.???

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