Digital Support Apprentice

Who you’ll be working for:

Marston Holdings work with many government agencies and are currently seeking a Digital Support Apprentice for their Inverness office. They have a strong history of supporting talent via apprenticeships with many achieving promotions.

You will be joining a great team, and the breadth of their services means that whoever you are, wherever you work and whatever you do they can offer you unrivalled employment opportunities. If you want to be part of their truly diverse and inclusive workforce that reflects the communities in which they operate, if ethical values are important to you, and you value an employer who listens, then this is the career start you have been seeking.

What you will learn:

This apprenticeship is a work, earn and learn opportunity to gain new skills, knowledge, and behaviours. As an apprentice 20% of your working time is dedicated to skills development. You receive structured training, are assigned a skills coach, attend training sessions and 1-2-1’s with your training provider.

Responsibilities:

• Deal with inbound and outbound customer enquiries
• Log accurate information regarding enquiries
• Handle and resolve customer enquiries or signpost to the correct team
• Check ID documents
• Review video footage of ANPR cameras
• Decide whether a contravention has taken place
• Negotiate and set payment plans

Required skills:

• Customer focused
• Good interpersonal skills
• Excellent organisation skills
• Excellent communication skills
• Positive and self-motivate
• Able to work as part of a team and on own

Salary:

£21,255 per annum

Working week:
37.5 hours per week

Benefits:

• 24 days annual leave, plus 6 bank holidays
• Pension scheme (3% rising to 5% after 12 months)
• Full training on all internal processes and procedures
• Ongoing learning and development
• Friendly office environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!