Digital Health Change Agent - NHS

Our client is looking for a Digital Health Change Agent who plays a key part in the process mapping and engagement with Trust resources who will be impacted/involved with the transition to the new EPR.

Digital Health Change Agent

Location: Norwich

This will also include cross site working

Parking: Our client cannot offer any parking; however, Park and Ride is free

Job Type: Temporary

Duration of booking: Expected to last up to the end of May 2024 and maybe longer

Proposed start date: ASAP

Sector: Healthcare

Base: Healthcare based

Band: 4

Pay Rates:

£12.50 - £13.80 paye inclusive of holiday pay per hour

Please note this will be paid via the client’s direct engagement model as mandatory

All the above rates are dependent on skill and experience.

Working Days and Hours: Monday to Friday 9am to 5pm (37.5 hours per week)

Remote working option: Hybrid working, there is an expectation to work on site, this will be discussed with the client during the interview stage. This will also include cross site working.

Travelling for work purposes: This will also include cross site working

Job Purpose:

The post holder will assist in establishing the Change, Benefits Realisation, Communications and Training for the Electronic Document Management Solutions (EDMS) Programme as part of the overall delivery of the Trust’s Digital Health Strategy.

Duties

• Support the overall Change Management and Transformation agenda as required, including supporting events such as quality improvement, pathway mapping within the wider context of the Digital Health Strategy
• Promote the use of the new system within the Trust encouraging both data completeness and data quality.
• Maintain good relationships with end users, acting on suggestions, contributing to the understanding and optimisation of system configuration options.
• Act as a link between users and the wider EDMS Programme Team to ensure user feedback is incorporated into future system changes and business processes and that system enhancements and business processes are effectively communicated to users.
• Undertake analysis, interpretation and presentation of data and information to support planning and decision making of the new processes.
• Conduct surveys, audits and benchmarking of systems/process and highlights discrepancies where appropriate, developing an action plan.
• Ensure that new processes are developed in accordance with policies and procedures with particular focus on reducing waste.
• Ensure all project, change and transformation documentation is produced in a timely and professional manner.
• Work with the Digital Health Electronic Document Management Solutions Programme Team to address issues and concerns raised by end users.
• Work jointly with the Training team regarding the development and testing of any training materials
• Work jointly with the health Records Team where you will be required to fulfil duties during the transition to the new way of working.
• Assist the Digital Health Transformation and Benefits Realisation Manager to ensure that benefits are being tracked and monitored across the various areas.
• Attend relevant meetings to raise awareness of change activities within the project and assist on their implementation.
• Capture lessons learned through active reflection.
• Maintain a repository of change and benefits case studies, process maps and change storyboards both internally developed and externally resourced.
• Provision of regular, comprehensive project reports to the appropriate areas and any other specialist documentation as required by the project.
• Prepare test plans and test scripts.
• Prepare lesson plans and training materials.
• Any other duties as required by the Digital Health Senior Management team.

Essential Qualifications, Skills, and Experience

• Minimum of RSA Level 3/NVQ Level 3 or equivalent
• Good standard of general education (minimum GCSE level or equivalent)
• Good knowledge of MS Office applications including Word, Excel, and Outlook
• Significant NHS administrative experience
• Previous experience in a customer service environment
• Excellent written and verbal communication skills and ability to communicate at all levels.
• Ability to analyse complex data and problem solve.
• Excellent interpersonal skills.
• Strong proven administrative and organisational skills
• Able to create correspondence and devise visual presentations requiring accurate use of English.
• Ability to deal with sensitive information.