Desk Adjuster

One of the UK's leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler to join their Home Claims team, who have a strong background of either (or all) loss adjusting, commercial and domestic claims handling including liability, investigation, negotiation, settlement, claims quantum, reserving and/or claims recovery.

This is a permanent full-time role working 35 hours per week Monday - Friday 9am-5pm

Key responsibilities:

• Handling Disaster, Recovery & Restoration losses
• Dealing with all perils primarily from escape of water, flood and fire up to £50k with involvement of losses up to £1m
• Assess liability, negotiate, and settle claims
• Review digital evidence live from the insured's home with an onsite technician where you will agree immediate actions to be made on site
• Take steps to mitigate the damage and to minimise the disturbance caused to customers
• Manage your own caseload and management of the claim, providing a world-class customer service
• Keep control of the indemnity cost and speed of the settlement for your own portfolio
• Process and record all activity within strict timescales

About you:

• Technical Property claims handling experience within a loss adjusting environment
• Knowledge of insurance principles and practice
• In-depth knowledge Building/content scoping
• Excellent communication skills both written and verbal
• The ability to hold telephone conversations with customers
• A passion for customer service and the ability to maintain high levels of customer service with every customer contract
• Knowledge or experience of fraud investigations
• The ability to proactively manage claims effectively
• BDMA Accreditation desirable
• Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation

Benefits include:

• Upto 10% bonus
• 9% employer contributed pension
• Discount off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Support for further qualifications. Industry qualifications support
• Plus many more