Designer / Technical Support Interesting Business

Are you a creative and Tech-savvy individual? Do you have a degree in Electrical Engineering and/or experience using CAD? If you have a passion for design, technical support, and customer service, this could be the perfect role for you!

You'll be joining a growing family business, who are based in the most modern, super high tech offices in Ashford! This company are committed to excellence in every area of their business.

Please find all the details below:

Job Title: Designer / Technical support person

Location: Ashford, Kent, with free parking and also close to local transport links

Salary: £25,000 - £28,000

Hours: Monday-Friday, 9am-5pm, with 1 hour for lunch

Annual leave: 20 days + a day off for your Birthday + 3 'Life Days'

In this role, you will play a pivotal part in supporting the sales team, ensuring smooth operations and exceptional service. Your responsibilities will include:

• Assisting the sales team by updating price lists, adding quotes to the system, and maintaining sales and technical documentation.
• Creating simple CAD layouts for the sales team, helping them and clients visualise potential projects.
• Providing technical support to customers, troubleshooting issues, and offering solutions.
• Creating and managing help desk tickets to ensure efficient issue tracking and resolution.
• Using specialised software to programme the products, with on-the-job training provided.
• Potentially contributing to exciting R&D projects, helping to shape new and innovative products.
• Responding to customer inquiries promptly and providing accurate information.
• Creating technical drawings, such as lighting layouts, to assist installers.

You'll be the perfect match for this company if you have:

• An Electrical Engineering Degree or equivalent
• A solid understanding of design principles and be comfortable working with CAD software
• Excellent communication skills are a must, as you will be interacting with both internal teams and customers
• Additionally, previous experience in technical support or a similar role is advantageous.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.