Deputy Manager - Student Accommodation

Reference number: JR237715

Location: Kaplan Living Brighton

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £28,000 Per annum

We are looking for a Deputy Manager to join our team.

As a passionate professional Deputy Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail, and experience in managing people. You'll be part of a team that will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.

What you’ll bring to the role

• Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

• Have a passion for customer care and a sensitivity to students needs

• Have experience in a customer facing environment

• Have experience of working in an effective Health & Safety culture in line with legislation

• Be able to work to agreed budgets

• Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

• Be willing to undertake training as required

• Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.

• Be conversant with the ANUK Accreditation Scheme

• Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience

• Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area

• Be able to engage in team work

• Experience of budget management

• Ability to prioritise workload and meet deadline

• Live within 10 miles of the centre of Brighton

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

• 36 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.