Deputy Head of customer insight

Job Title: Deputy Head of Insight

Location: Milton Keynes, Hanslope park
Salary: £375-£450 day rate

Contract length: 9 months

Overview: We are currently seeking a Deputy Head of Insight to support the Head of Insight in leading a dynamic Customer Insight team. The successful candidate will play a pivotal role in gathering and analyzing customer feedback, fostering strong internal relationships, and driving actionable insights to enhance operational effectiveness.

Responsibilities:

• Collaborate closely with the Head of Insight to manage and inspire a small yet efficient Customer Insight team.
• Cultivate trust-based relationships with internal stakeholders to understand their needs and incorporate feedback into the design process.
• Advocate for the utilization of previous feedback among operational teams and facilitate the creation of actionable plans to address identified areas for improvement.
• Conduct and meticulously document customer interviews to extract valuable insights.
• Develop, distribute, and analyze online customer surveys, continually seeking ways to enhance insight quality and response rates.
• Produce insightful reports tailored for operational teams and strategic board meetings, effectively communicating key findings and recommendations.
• Effectively manage the workload of the insight team, adapting priorities to meet varying demands and ensuring timely delivery across all insight channels.
• Act as a deputy for the Head of Insight as needed, demonstrating leadership and strategic thinking in their absence.

Team Structure: The Deputy Head of Insight will oversee a team comprising three Insight Managers and an Insight Coordinator, all reporting to the Head of Insight. The Insight Team operates within the Customer Relationships department, which serves as the pre-sales arm.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Business Administration, Marketing, Psychology) required; advanced degree preferred.
• Proven experience in customer insights, market research, or a related field, with a minimum of [X] years of relevant work experience.
• Strong analytical skills with proficiency in survey design, data analysis, and report generation.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Prior experience managing a team preferred, demonstrating leadership qualities and the ability to foster a collaborative work environment.
• Detail-oriented with excellent organizational skills, capable of managing multiple priorities and meeting deadlines in a fast-paced environment.

Join our team at and contribute to shaping impactful insights that drive operational excellence and customer satisfaction. Apply now to be part of our dynamic organization!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.