Data Technician Apprenticeship - Level 3

Data Technician Apprenticeship - Level 3 / Booking Officer

If you are a committed individual with a positive attitude, ready to contribute to our client’s team's success and prepared to work hard and grow with them, they welcome your application.

Benefits of joining our client’s team:

• Collaborate with a supportive and diverse team in a welcoming international environment.
• Enjoy a fulfilling role that rewards hard work and dedication.
• Thrive in an environment that presents daily challenges, fostering personal and professional growth.
• Gain valuable experience that enhances your CV and enriches your personal development journey.
• Opportunity to progress within the business.

Our client:

Our esteemed client is a leading UK-based language service provider who delivers high quality and professional interpreting, translation, and consultancy solutions around the globe.

The role:

Possible start date: TBC

Monday to Friday; 9:00am to 6:00pm

Total working hours: 40

What you will do in your working day:

• Manage client and contractor booking inquiries and job allocations in a fast-paced office setting.
• Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.
• Ensure efficient workflow and meet daily targets by prioritising job allocation effectively.

The training you will receive:

• Level 3 Data Technician qualification.
• All training is undertaken online, through a combination of self-paced eLearning and live online classes.
• Functional skills in English & Mathematics, if required.

Prospects:

Potential contract extension or full employment

Qualifications required:

GCSE or equivalent English (Grade A* - C 9/4) - Desired

GCSE or equivalent Mathematics (Grade A* - C 9/4) - Desired

Skills required:

• Demonstrated professional demeanour, particularly in high-pressure situations.
• Exceptional short and long-term memory to retain crucial booking details and client information.
• Strong attention to detail, maintaining focus on daily tasks throughout the day.
• Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.
• Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments.
• Adherence to company procedures and policies at all times.
• Proficient typing skills, with basic knowledge of MS Outlook and database usage.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to provide two references from previous employers.
• Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.
• Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.

The apprenticeship:

Qualification: Data Technician Level 3

Duration: 18 months