Data Administrator Nights

As a trusted NHS partner and one of Europe's largest reporting providers, my client is looking for a well organised Data Administrator to join their night team.

This is a hybrid position with 2 nights in the office based in the centre of Reading.

Hours of work: 44 hours per week - 4 nights on, 4 nights off. Regular working hours are between 5pm and 9am.

The role of the Data Administrator:

• Manage communication with clients about daily issues, over phone and emails. Try to resolve the issues as soon as possible and ensure that no email/calls are left unattended or pending.
• Deal with and control requests from the clients such as prioritisation of cases, urgent reviews and issues with data transfer.
• Verify the incoming data (cases): ensure the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure an efficient reading from the radiologists.
• Introduce incoming data in our systems and ensure that the outgoing reports are being delivered correctly to the clients in a timely manner.
• Troubleshoot when something fails in the service.
• Inform managers about client issues for planning purposes

Required Skills

• Ability to work with time constraints and to handle sensitive and difficult situations tactfully.
• Ability to work efficiently and accurately.
• Not afraid of taking calls/managing complaints from clients. Service-minded.
• Able to assist new employees in training.
• Good level of IT/"Office" knowledge, especially Excel, and if possible experience from service sector.
• Previous medical experience desirable
• Night shift administration a bonus.

Benefits

Company bonus scheme after 6 months

Pension

Childcare Voucher scheme