Daily Rental Executive

Our client is the largest privately owned motor group in Europe. From their base in Milton Keynes, they supply businesses throughout the country with highly efficient fleet finance and management solutions for their company cars and vans.

Despite the challenging market conditions of recent years, they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity and value for money. Their financial strength, their scale of infrastructure and their high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.

Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative and a genuine desire to deliver the extra mile in customer service.

JOB PURPOSE

Exciting role to act as first port of call and provide support and delivery of services to clients, drivers, and the Sales team.

Duties and Responsibilities

• Dealing with incoming Daily Rental customer enquiries by telephone and email
• Calculating quotations for customers
• Arranging vehicle rental bookings for customers according to their personalised procedures via our central reservations department
• Maintaining detailed and accurate records of all hires
• Contacting customers for rental extensions
• Checking Accident Management logged Daily Rentals and chasing for updates where applicable
• Obtaining mileage readings
• Handling vehicle swap overs
• Maintaining accurate P11D information for each rental
• Maintaining accurate MID information for selected customers
• Producing specific reports for customers
• Arranging vehicle termination via our central reservations department
• Managing and processing damage claims with third parties
• Processing traffic violation and parking charge fines
• Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
• Accurately producing sales invoices/credit notes to our customers
• Handling complaints according to company polices & procedures
• Handling general customer service inquires via the telephone and email
• Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
• Provision of comprehensive support to our field sales managers

Individual Performance Characteristics

• Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
• Confident, proactive, and dynamic, with a can-do attitude, enthusiastic with high level of energy
• Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlines
• Ability to learn effectively and follow through applying problem solving techniques
• Good interpersonal, communication, verbal, and written skills
• Ability to contribute effectively in a fast paced, changing environment
• Computer literate on all Microsoft Packages and In-house applications
• Having a "Can Do" approach to all enquiries
• Team Player
• Basic mathematical knowledge and skills.

HOURS OF WORK: Monday to Friday 9.00 - 17.30 (37.5 hours per week)

HOLIDAY:25 days holiday plus the 8 bank holidays

BENEFITS: The company run a Group Pension Scheme, Employee Interest Free Loan, Childcare Vouchers, VDU- Eye Care Scheme, Cycle to work Scheme and Panto tickets