Cycle Hire Assistant

As Cycle Hire Assistant, you’ll give a warm and friendly welcome, as well as information and advice about cycle hire. You’ll ensure everyone who visits has an enjoyable and memorable time.

This role will suit you if you like to be active, have an interest in bikes and cycling and take enjoyment from meeting and helping people. You’ll be proactive, taking responsibility for getting on with tasks at quiet times, making sure the fleet of bikes are safe, clean, and well maintained for use.

At busy times you’ll be un-phased under pressure, dealing with each group calmly and thoroughly, while letting those waiting know you’ll be with them as soon as you can.

You will demonstrate confidence with cash handling, ensuring transactions are correct and procedures are followed correctly.  

Hours/working pattern: Cycle hire is a seasonal offer, operating from Easter until the end of October half term on weekends, bank holidays and during local Northumberland school holidays. Shifts are usually 09.30am-4.00 or 5.00pm (depending on last hire time). Due to the opening hours we require weekend and bank holiday availability, as well as additional flexibility to be able to work more hours during the school holidays. This means we have a flexible workforce meeting the needs of our visitors throughout the year and at peak times for the cycle hire operation.

Salary: £11.50 per hour - This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.

Duration: Fixed term until 4th November 2024

Interviews: Interviews will be held week commencing 17 March 2024

What it’s like to work here…

Gifted by Sir Charles Phillips Trevelyan, Socialist MP and 'illogical Englishman' the 13,500-acre estate has something for everyone. Wallington sits in a rural corner of Northumberland approximately 20 miles northwest of Newcastle-Upon -Tyne. The informal but magnificent, House sits at the south end of the estate and is surrounded by parkland, gardens and farmland. Wallington remains one of the great estates of the North and contains treasures collected by generations of Trevelyan's and their predecessors.

We’re a busy property and no two days are ever the same. The role will suit you if you thrive in a dynamic environment and are able to respond to peaks and troughs of visitor numbers.

You’ll work closely with the other cycle hire assistants as well as the cycle hire supervisor, and form part of the wider visitor experience team looking after all of the experiences that we offer across the property.

What you’ll be doing…

Working as part of a small team, you will help to look after the cycle hire operation with its 70-strong fleet of bikes of all sizes, e-bikes and trailers.

Your day will vary from answering queries and advising on suitable trails, to preparing, maintaining, cleaning and hiring out of the equipment, ensuring that visitors are fitted correctly and are comfortable with the use of the bikes that they hire. It’s all about delivering a great customer service. You’ll talk to our visitors, giving them the right information and listening to feedback. You’ll help as many people as possible to enjoy their time at our place.

We'd love to hear from you if you are:

• positive with a customer focus

• happy to work as part of a team but also can work by yourself

• well organised and adaptable

• willing to learn new skills 

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice