Customer Technical Advisor

Summary

Working for a globally recognised toy brand you will provide excellent direct support to customers via telephone, post or email, resolving any technical problems or enquiries they may have regarding specific products and ranges.

General duties to include:

• Ensuring that the Customer Service technical line is manned
• Providing excellent customer service to all customers
• Answering customer enquiries over the phone via the customer care technical line and the company email systems in relation to technical requirements and product related questions
• Responding to customers letters
• Generating spares and parts requests where applicable
• Maintaining and expanding individual and department product knowledge
• Provide full technical support to the customer services department
• Full handling of customer complaints, troubleshooting and highlighting similarities to relevant departments
• Arranging repairs and their collection
• Processing payments for repairs
• Administrative and office support activities; word processing, creating spreadsheets

Key Skills and Experience:

• Excellent verbal and written communication skills
• Excellent customer care skills demonstrating empathy with customers
• Good computer literacy
• Willingness to learn
• Ability to work in a busy high pressure busy office environment
• Have an enquiring and analytical mind with problem identification and solving skills
• Excellent organisational skills
• Be prepared to work additional hours as and when required

Remuneration & Benefits

• Competitive salary
• 25 days’ holiday + bank holidays
• 50% discount on products
• Private health cover
• Early finish Friday
• Great working environment

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.