Customer Support Engineer

The Customer Support / Service Engineer will support the company's products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products.

• The role involves travel, potentially at short notice, with trips being typically 1 - 2 weeks in duration (longer trips may sometimes be necessary)
• Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office.
• The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training.
• The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.
• Carrying out the role will demand organisation, resourcefulness, and flexibility.

To be successful in this role of Customer Support / Service Engineer we would love to speak to anyone who has experience of:

• HNC or above in Electrical / Electronic or Mechanical engineering is highly desired, although experience in a similar role will be considered.
• Previous experience in international servicing and commissioning activities. Preferably in an industrial environment.
• Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this.
• A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems.

ACS are recruiting for a Customer Support / Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Customer Support / Service Engineer, please submit your CV including an outline of your experience as a Customer Support / Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Customer Support / Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support / Service Engineer role you desire.