Customer Support Consultant

Customer Support Executive - Software Solutions

Basic salary £23,200 + benefits

Office based in Rochester, Kent or hybrid

My client is a provider of software solutions to the retail and hospitality market place. They are currently looking for a 1st line customer support executive to join their existing team, working from an office in Rochester, Kent with potential for some hybrid working. If you have customer service experience from any background and are looking for a new challenge where you can grow and develop in an exciting sector this could be a brilliant opportunity!

The Role:

• You'll be working as part of a team taking inbound calls and emails from customers who have support queries. Some of these will be technical queries and others will be more general.
• You'll receive full training on the product solutions and develop your skills to be able to handle the more technical queries over time.
• Based in the Rochester office at least 3-4 days a week, you can choose to work from home or the office for the other days
• Working 37.5 hours a week Monday to Friday
• The key part of the role is customer service and ensuring their query is resolved quickly and effectively

The Person:

• We're looking for someone with really strong customer service skills who is comfortable learning about software to be able to handle technical queries. If you've worked in an IT environment previously that's great but it isn't essential.
• Excellent communication skills are a must, both verbal and written
• You'll need to be able to get to the Rochester office regularly. there are public transport routes and street parking
• We need a good team player who can enjoy a positive team environment and be keen to learn and develop their skills.

The Package:

• The basic salary is £23,200 per annum
• There is an annual bonus at the end of the year
• 25 days holiday + bank holidays
• Private medical scheme and medicash
• Cycle to work scheme
• Additional great benefit options

This role is immediately available so please get in touch by applying below and shortlisted candidates will be contacted within 48 working hours

Highbridge Talent is acting as a recruitment agency in relation to this role