Customer Support Advisor (12 Months Maternity Leave Cover)

A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

The Role:

• Screen initial calls and determine customer requirements.
• Input details on the system, ask questions to ensure accurate information is obtained from the caller.
• Attempt to resolve customer queries over the phone through the trouble shooting process.
• If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
• Process email enquiries including handling complaints, answering enquiries and prioritising issues.
• Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.

The Person:

• Experience working in a high call volume environment or call centre.
• Strong customer service skills and ability to answer queries concisely via the telephone and email.
• Ability to work under pressure and handle challenging situations.
• Attention to detail and strong data entry skills.
• Excellent communication and listening skills.
• Confident user of Microsoft Office applications.
• Overtime 1 in 5 weekends.