Customer Support Administrator

CUSTOMER SUPPORT ADMINISTRATOR - £30k - EARLY FINISH FRIDAYS AND FREE DAILY LUNCHES!

We are working with an innovative tech company based in the beautiful setting of Chelsea Harbour, looking for their next Administrator!

The role comes with several perks and the opportunity to work with a fantastic team so if you are confident communicating with clients and a strong administrator APPLY NOW!

JOB ROLE: Customer Support Administrator

JOB TYPE: Full time, Permanent

HOURS: Monday - Thursday 8.30am - 5.30pm, Fridays 8.30am - 2pm

SALARY: £30,000 per annum

LOCATION: Chelsea Harbour, Imperial Wharf, London

Key Responsibilities

• Take customer service calls and perform initial diagnostics/problem solving (ALL training provided!)
• Customer liaison and follow-up
• Action service department repairs - allocating field engineers as required
• Progress and manage calls and repairs to completion
• Process and administrate UK installations
• Prepare service quotations and customer service invoices
• Prepare spare part sales quotations and invoices
• Review weekly compliance with performance targets and formulate weekly service reports
• Occasional general office administration including ordering supplies and liaising with printers

Experience/Skills required:

• Confident with a polite phone manner
• Assertive when instructing others
• Good organisational skills
• The ability to work on multiple projects
• Very competent in Outlook, Word, and Excel. Training on the sales order processing system and service software used by the company will be provided
• Customer service experience

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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