Customer Support Administrator

Berry Recruitment are NOW hiring for a Customer Support Administrator for a family ran business based in Oxford. The Customer Support Administrator is required to prioritise work throughout the day, ready to change to a different task in response to new needs/requests arising.

The Benefits on offer

Role: Customer Support Administrator

Location: Oxford, Oxfordshire - Parking is available on site.

Hours - Monday - Friday - 08:30 - 17:00

Salary: £23,000 - £25,000 Per Annum

Holiday Entitlement: 23 Days Annual Leave.

We are looking for an individual who enjoys working within a small team, who is confident in their approach, honest, reliable, and hard working.

About the role:
As a Customer Support Administrator your duties will be:

• Call handling - Responding to policy / process queries.
• Supporting customers with the resolution of complaints
• Planning and scheduling of work for our field teams
• Co-ordinating traffic management plans and highway authority permits.
• Gate keeping newly received work & following processes within strict time frames.
• Monitoring email inboxes, responding to internal and external queries.
• Ensuring all details of customer interactions /complaints/actions taken are recorded.
• Carrying out Land Reg applications
• Creating generic letters to relevant customers
• Producing work packs for field teams

About you:

• Good working knowledge of Microsoft packages including Outlook, Excel and Word.
• Excellent Customer service
• A confident and clear communicator with the ability to remain calm under pressure.
• Good attention to detail
• The ability to prioritize a busy workload.
• A flexible approach and willingness to adapt to changes of priorities.
• Effective team player.
• Able to self-motivate, prioritise, plan, and organise, including when under pressure.
• A flexible approach to working with a 'can do' attitude.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.