Customer Support Administrator
Berry Recruitment are NOW hiring for a Customer Support Administrator for a family ran business based in Oxford. The Customer Support Administrator is required to prioritise work throughout the day, ready to change to a different task in response to new needs/requests arising.
The Benefits on offer
Role: Customer Support Administrator
Location: Oxford, Oxfordshire - Parking is available on site.
Hours - Monday - Friday - 08:30 - 17:00
Salary: £23,000 - £25,000 Per Annum
Holiday Entitlement: 23 Days Annual Leave.
We are looking for an individual who enjoys working within a small team, who is confident in their approach, honest, reliable, and hard working.
About the role:
As a Customer Support Administrator your duties will be:
- Call handling - Responding to policy / process queries.
- Supporting customers with the resolution of complaints
- Planning and scheduling of work for our field teams
- Co-ordinating traffic management plans and highway authority permits.
- Gate keeping newly received work & following processes within strict time frames.
- Monitoring email inboxes, responding to internal and external queries.
- Ensuring all details of customer interactions /complaints/actions taken are recorded.
- Carrying out Land Reg applications
- Creating generic letters to relevant customers
- Producing work packs for field teams
About you:
- Good working knowledge of Microsoft packages including Outlook, Excel and Word.
- Excellent Customer service
- A confident and clear communicator with the ability to remain calm under pressure.
- Good attention to detail
- The ability to prioritize a busy workload.
- A flexible approach and willingness to adapt to changes of priorities.
- Effective team player.
- Able to self-motivate, prioritise, plan, and organise, including when under pressure.
- A flexible approach to working with a 'can do' attitude.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Required skills
- Admin
- Customer Service
- Sales Order Processing
- Administration
- Sales Admin
- Invoices
Reference: 52345139
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'