Customer Supplier Support - Oxford

Are you seeking an opportunity in Customer Service?

Do you have a Customer Service background?

If you answered YES, then we have the perfect role for you!

Berry Recruitment has registered a fantastic opportunity to join our client based in Oxford as a Customer Support Advisor.

Role: Customer Support Advisor - Outbound

Location: Oxford

Working hours: Monday to Friday, 37.5 hours per week

Salary: £22,000 - £25,000 per Annum (Depending on Experience)

Benefits:

• 25 days holiday per annum including 3 days between Christmas and New Year
• Hybrid Working - 3 days in office, 2 days working from home
• Contributory pension scheme
• Quarterly complimentary staff lunch
• Free car parking
• Flexi Friday scheme
• Refer a Friend scheme (applicable to some posts)
• Complimentary seasonal fruit and snacks

Key Responsibilities:

• Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
• Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
• Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
• First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
• Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
• Actively participate in team meetings to share and communication information
• Work consistently to ensure personal targets relating to call rates are consistently met and exceeded

Candidate Specification:

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrable experience of process improvement
• Proven track record of working to deadlines and targets
• Customer contact through inbound and high volume of outbound calls
• Ability to adapt to the needs of a growing business
• Education to degree level (or equivalent)
• Highest accuracy and attention to detail
• Strong organisational skills
• Detailed working knowledge of Excel to Intermediate or Advanced level
• Good knowledge of other MS Office applications
• Articulate with a confident telephone manner
• Strong communicator with good interpersonal skills
• Commitment to provide excellent customer service at all times
• Flexible in approach

If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you.

If you do not hear back within five working days, unfortunately you have not been successful with your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.