Customer Success Manager

The business is a global product sampling tech solution for the advertising and marketing industry across US, UK and EU for brands such as Estee Lauder, Loreal, Carolina Herrera and many more.

Were looking for a customer success manager/campaign manager to join the business and a wonderful team on organising, executing campgians, be client facing and have a huge attention to details around campaigns and branding.

Key Responsibilities

• Manage post-sale execution of business's campaign offerings through various media channels.
• Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting.
• Liaise with brand partners and media teams to consult on digital sampling and creative best practices.
• Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team.
• Support the account management team in the delivery of post campaign analytics and relationship development.
• Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives.
• Support in the development of internal and external documentation.
• Coordinate and manage sample stock deliveries with the warehouse operations team.

Essential Skills

This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives.

The skills mentioned below are required for this position:

• Organised, with excellent time management capabilities
• Methodical in approach and process driven, with superb attention to detail
• Experience of improving internal operational efficiencies
• Strong critical and analytical thinking skills
• Strong relationship and interpersonal skills
• High level of efficiency and accuracy
• 2-4 years of related work experience required.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.