Customer Success Manager

Position: Customer Success Manager
Location: Chorley, full time.
Salary: £40,000 - £50,000

BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Chorley and happy to be in the office full time.

We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team.

Could this be you?

Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure customer satisfaction and retention by understanding their needs and eliminating any concerns.

Ideally, you will have worked in an IT space in the past so you will understand the market, but if not they can teach it all!

This is not a sales role, you will not be required to upsell or be invovled in the sales cycle. The role is ideal for someone who has experience managing portoflio of clientele but DOES NOT want to be invovled in the sales cycle. You will be required to only manage exisitng relationships hence why this is not a commission based role.

Responisbilities:

• Understanding Client Needs: This involves actively listening to clients, understanding their needs, preferences, and concerns.
• Managing Expectations: Ensuring that client expectations are managed effectively by providing realistic timelines and deliverables.
• Personalized Service: Providing tailored and personalized service to each client to foster loyalty and support.
• Anticipating Future Requirements: Proactively identifying future needs and requirements of clients to provide timely solutions and support.
• Utilizing Company Resources: Leveraging company resources, such as Orca products or services, to address client needs and resolve issues.
• Coordinating Resources: Coordinating internal resources to fulfill client requirements efficiently.
• Objective: The main objective is to provide exceptional customer service to the existing client base, with the ultimate goal of ensuring customer satisfaction, retention, and loyalty.

Key Objectives:

• Ensure customer satisfaction and retention.
• Foster loyalty and support with key client contacts.
• Anticipate future client requirements.
• Identify opportunities for resolving client issues.
• Utilize company resources effectively.
• Coordinate internal resources to meet client needs.
• Provide exceptional customer service to the existing client base.
• In summary, the role focuses on building strong relationships with clients, understanding their needs, and ensuring that the company's products or services meet those needs effectively while providing exceptional customer service.

Qualifications
- Existing experience working within IT services and IT consulting
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction

Benefits
- Life assurance
- Health Care plan
- Training and development opportunities
- Company pension contributions
- Clear progression plan
- And more!

Want to find out more? Please apply and we will be in touch!

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.