Customer Success Executive - Cardiff

Posted 19 April by Frossell Recruitment
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£26,500 per annum
Cardiff , South Glamorgan
Permanent, full-time
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Posted by Frossell Recruitment
Location: Cardiff/ Hybrid working 
Salary: £26,500

Are you a talented individual that understands what excellent Customer Service looks like?

Would you like to work for a company that values their employees, provides personal development and significant career progression?

Our client has recently won a number of prestigious accounts and are now looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.

You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client’s technology platform. 

You will need to have:
  • Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements
  • Love to talk and be excellent at building relationships with people over the phone and face to face
  • Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
  • Have experience of MS Office and be 'techsavvy’
  • Have a head for numbers and the ability to understand what the data is telling you.
  • Managing client relationships
  • Experience working with public sector customers is advantageous
  • Drivers licence and own car
Responsibilities
  • Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets
  • Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward
  • Ensure that the details of your customer’s vacancies are up to date with the correct levels of detail to attract the right candidates
  • Ensure timesheets are submitted and approved without queries each week
  • Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
  • Provide training support to customers, to ensure they are using the technology effectively and efficiently
  • Answer customer queries via phone, email and live chat in a timely manner
  • Committed to providing world-class service to your customers, achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
Benefits: Opportunities to progress with a clear career path, Company laptop and mobile phone provided, 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Sodexo, Cycle 2 Work Scheme, Discount Gym Membership, Air-conditioned offices, break out room with pool table, Free onsite parking, A strong sense of belonging and a great culture in a work-focused environment

Reference: 52505452

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