Customer Success Consultant

Customer Success Consultant (12-month fixed term)

Brighton/Reading/Exeter/Remote

What it's like to work at Landmark:

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

• Competitive salary
• 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
• Annual lifestyle allowance of £300 to put towards an activity of your choice
• Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
• Private Health Insurance - currently via Vitality
• Group Income Protection Scheme
• Matched funding for Charitable fundraising
• Cycle to Work scheme and Gym Flex scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Family friendly policies
• Free parking

The Opportunity

You will be part of a growing Customer Success team, focused on creating strategies, programs and initiatives that ensure customers are at the heart of every interaction. Your proactive customer focus and domain expertise will ensure customers understand and realise the maximum value from using our products and services which will ultimately lead to increased retention, revenue growth, evangelism, and advocacy.

This is a collaborative role, working with the Sales, Marketing, Product and Customer Service teams to ensure a rounded customer value proposition and solution to customer requirements through a single customer experience.

The role will involve:

• Building a deep understanding of our customers’ businesses, their needs and challenges as well as professional relationships with relevant personas to create advocates
• Working with the sales team to help to identify appropriate stakeholders to ensure continuity and a broad view of their opinion of our offering
• Use thorough knowledge of the LIG offering to link products with specific customer outcomes and help others to do the same
• Work with key customers to define and agree the engagement model across multiple functions within their organisations
• Work with sales to proactively monitor the customer base to identify and remedy at risk customers as well as identify upsell and cross sell opportunities that provide additional value to our customers
• Be a customer champion across the business to share insights, best practice and customer insights
• Examples of activities will include execution of win/loss analysis, manage at risk situations, support CPD sessions, form part of an account team, business planning, conduct regular business reviews, support onboarding and customer journey, act as a point of contact for key accounts, provide advice and market insight.

About You

You will have an experienced consultative background with a proven track record in conveyancing and environmental reports with exceptional negotiation and presentation skills.

You will also have/be:

• Demonstratable analytical and problem-solving skills
• Excellent organisation and time management skills
• Knowledge of Salesforce CRM Software is highly desirable
• Confident, pragmatic, passionate and flexible

About Us

Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.