Customer Services Representative

Customer Care Admin to £25k

• Provide a high level of customer service to a range of customers
• Ensuring sales orders and queries are actioned promptly and effectively.
• Processing sales orders and purchase orders to ensure stock arrives into the warehouse and is despatched promptly to meet customer’s needs.
• Use of Microsoft Outlook, Excel and CRM system
• Excellent communication skills, both verbal and written.
• Must have a level of flexibility, initiative and who can think of their feet, answering a call if they see a phone ringing and replying to a query if their colleague is busy!
• Monitor the sales e-mail and sending out acknowledgements
• Liaise with customers via telephone and email regarding their orders.
• Answer inbound calls and respond with emails and outbound calls
• Process and manage forward sales orders.
• sales orders.
• Manage outstanding sales orders to ensure the sales figures are correct for the current month.
• Provide cover in the sales office when colleagues are unable to fulfil their duties.

Newman Personnel are experiencing high volumes of cvs at this time and so are unable to contact all candidates that apply. Please assume you are unsuccessful if you do not hear back from us within 3-5 days. Meanwhile Newman Personnel are acting as an Employment Agent for this and other roles and by sending your cv you agree to us forwarding your application on and representing you for our clients’ roles should you be suitable. Thank you for your interest we wish all our candidates and job seekers every success!