Customer Services Rep - Dutch Speaking

Customer Services Rep - Dutch Speaking

Duration: 6 months

Pay: £15/hour

Location: Chester (50/50 hybrid working)

Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable

• Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
• Receive orders and enter them in SAP system after performing validations on order following defined business rules
• Inform customers in case of quality issues related to product, recalls, or put on hold situations
• Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
• Monitor all open orders until completion and address exceptions
• Archive order and delivery documents
• Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
• Route inquiries to related departments (within Capability Centre or in markets)
• Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
• Determine root causes and inform customers of outcomes
• Receive and resolve internal ad-hoc inquiries
• Support internal and external audits