Customer Services Operator

Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customer Services Operator, to be based at offices in Tamworth, Staffordshire.

On Offer:

• An attractive salary up to £29,000 per annum, dependent on experience with yearly salary review
• Monday to Friday working hours, 08:30 am - 5:30pm
• 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
• Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
• Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
• After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.

Duties and Responsibilities:

• Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
• Booking deliveries in with customers.
• Liaising with suppliers / Origin Offices.
• Build strong relationships with customers.
• Invoicing and administration.
• Ensure Bookings made with Origin office.
• Aid Credit Controllers with the collection of overdue payments from suppliers or clients.

To Be Considered:

• Experience within a customer service orientated role, ideally within a freight forwarding / logistics environment
• Be able to prioritise own workload but also be able to work as part of a team.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
• Have excellent communication skills over the telephone and e-mail.
• Have experience with Excel reporting.
• Have good team working skills.
• Have good understanding of logistics processes and procedures.

For more details, please contact Willis Global -a leading Recruitment Consultancy for the Supply Chain & Logistics industry.