Customer Services Officer L2Z2

Job Type: Customer Service Advisor

Location: Camden

Duration: Temp Ongoing

Hours: 36 Hours a week, Office based

Salary: £19.36 umbrella p/h

Key Responsibilities:

• Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
• Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
• Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
• Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
• Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
• Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
• Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.

Key Experience:

• General Understanding of Relevant public Services
• Familiar with at least 2/4 service clusters and customer service access processes.
• Fast paced environments

If you are interested in the position and wants to hear more information regarding the role please give me a call on or alternatively email Arran at