Customer Services Executive

Posted 2 May by Pertemps Dudley West Brom Perms
Easy Apply
£24,000 - £25,000 per annum
Smethwick , West Midlands
Permanent, full-time

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Posted by Pertemps Dudley West Brom Perms
Are you passionate about Customer Services? Do you like to make your customers happy?
If so, this may be the job for you!

We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.

Main Duties and Responsibilities:
  • Receive and process requests from customers and colleagues via all incoming communication streams
  •  Proactively and reactively escalate service work to meet service level agreements
  •  Qualify customer requirements and reduce customer downtime through scripted questioning
  •  Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
  •  Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
  •  Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
  •  Purchase order requirements
  •  Renewal payment calls to customers
  •  Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
  • Cover and support other roles and responsibilities within the UK Direct Business

The successful person will have the following skills:

Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
  • Enthusiasm to learn, continually improve, and use knowledge to help others
  •  Ability to work to tight deadlines
  •  Methodical approach to planning and organising
  •  Effective self-management and focus
  •  Excellent communication skills, both written and verbal, with internal and external customers
  •  Eager and willing team player with a positive attitude who also feels able to work
  • Ability to own and prioritise workload with an aptitude for multitasking
  •  Process driven with the confidence to raise queries to aid efficiency
  •  Calm and focused when working in a pressurised environment
  •  Computer literate with a sound working knowledge of Windows-based applications

In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.

Reference: 52575333

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