Customer Services Executive

Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market.

We have a new B2B Customer Services Exectuive position available within the UK Operations Team, reporting to the Customer Services Supervisor.

This is a full time role based in our Marlow, Buckinghamshire office.

Key Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Manage all customer orders as per the internal SOP’s and customer vendor compliance
• Handle and respond efficiently to all general and order specific customer enquiries
• Provide pricing and delivery information
• Obtain and evaluate all relevant information to handle product and service enquiries
• Maintain customer data bases, pricing and delivery information generating workflows
• Organise workflow to meet customer timeframes
• Log details of enquiries, comments and complaints and details of actions taken
• Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
• Carry out other ad-hoc duties as required from time to time

Skills Required:

• Proven customer service experience across a range of business sectors
• Excellent data entry, typing and analytical skills
• Excellent telephone manner
• Ability to communicate clearly and accurately at all levels
• Strong Ms Office Skills
• Excellent time management and goal orientated focus
• SAP knowledge is preferable
• Sales order processing experience