Customer Services Estimator / Administrator - Packaging

Customer Services Estimator / Administrator - Packaging

Salary- Dependant on experience

Location - West Bromwich

Hours - Mon - Friday 8.00am - 5.00pm with an hour for lunch.

Company - Established in 2007, this is one of the UKs leading suppliers of corrugated packaging

Key responsibilities-

• To professionally deal with Customer requests for new quotations and queries.
• Processing all quotes, as required, and in a timely manner.
• Keeping customer files up to date and correctly filed.
• Provide feedback to customers on enquiries as required.
• Continuously keep yourself abreast of changes within our industry and the Customers with whom you deal.
• Answering telephones - no more than 3 rings
• Produce quotes from Customer Enquiries ('Phone; e-mail; Customer visit; Post or Sales Team)
• Following up Quotes sent but not yet ordered
• Dealing with Customer Queries on quotes provided
• Keeping Customers informed on quote developments
• Assisting others within the Sales Office when work load requires
• Working with external Sales Team as required
• Other duties as and when requested by management.

Requirements-

• Minimum 1 years experience required
• Ideally from the Packaging industry
• Ability to use Abaca estimating system, or a similar estimating system
• Quoting and Estimating skill required
• Experience in handling customer complaints and problem solving

TO APPLY please email your full CV details to us and we will be in touch. All applications are strictly confidential, and your details will not be shared with any organisation without your express permission and consent.

Key words; packaging / estimator / estimating / quoting / costing / tharstern / abaca