Customer Services Co-ordinator

A very exciting and urgent opportunity is available to join the UK Sales Support team based local to Bishops Stortford. Reporting to the Customer Services Team Leader, the CS Coordinator will provide excellent customer service within the UK Sales Division by effective order management.

General Duties

× Ensure customer requirements are properly recorded

× Manage order entry

× Raise and manage customer complaints throughout the whole resolution process

× Solve problems through investigation and research and shows judgement in decision making

Order Management

× Process customer orders for the UK Sales division

× Liaise between the customer and the customer service team manufacturing and logistics for deliveries and orders.

× Co-operate with the sales team and sales coordinators to assist with pricing and order related enquires

× Distribute order confirmation and any other documentation relating to orders.

The ideal candidate will have the following Skills and Attributes:

Qualification / Experience

× Must have at least 5 years’ experience in Customer Service

× Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX

Skills and Knowledge

The ideal candidate will:

× Be self-motivated with positive attitude

× Be customer-oriented

× Able to work independently and as team player

× Willing to work on continuous improvement personally and within the customer service team

× Exhibit excellent communication skills

× Pay attention to detail

× Be thorough and clear in their communication

× Have good time management with the ability to meet deadlines

To hear more on this fabulous job and company please do not delay and contact us today!!!