Customer Services - Children's social care team

Childrens Services Agent – First Response

Salary: £12.81 Per Hour.

Full Time (37 hours per week)

Based in Glenfield - Hybrid

Role Purpose:

An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children’s Service Agent. The main focus will be to act as the first point of contact for Children’s Social Care service users, by phone and email.

Main Duties:

• To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.
• Provide the best quality service for all First Response Children’s Duty service users, maintaining professional standards and responding to concerns appropriately.
• To process a range of referrals received from professionals and members of the public via email and phone.
• To be responsible for a range of generic email boxes to process different types of referrals.
• To utilise case management systems for inputting and gathering accurate and timely information.
• To consult with other agencies to obtain missing mandatory information required.
• To communicate effectively with Social Workers, Team Managers, professionals and members of the public.
• Problem solving - using initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns.
• To be able to follow written processes and guidance provided.
• To be able to prioritise your own workload and work as part of a team.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens on or via email