Customer Services Administrator

Customer Services Administrator

Location: Hatfield, Hertfordshire, AL9 5JN
Salary: £25K - £26K per annum, DOE
Contract: Full time, permanent
Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services.

In this role, you will be responsible for:

• Receiving incoming customer service requests and enquiries.
• Responding to customer service calls.
• Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.
• Planning and allocating customer reactive callouts to field based engineers.
• Prioritising, scheduling and recording service engineer activities.
• Monitoring and following up requested information - liaising with customers, service engineers and sales teams.
• Escalating major issues to managers.

To be successful in this role you should have:

Essential Experience:

• Experience in customer services or office administration environment working to timescales essential.
• Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.
• Good general knowledge of geographical locations within the UK.

It would be great if you had:

• Experience of service support in maintenance services, logistics or courier services but not essential.
• Experience in the use of customer databases is advantageous but not essential.

If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.