Customer Services Account Handler

Overview:

My client is seeking a highly motivated and customer-oriented individual to join their team as a Customer Service Representative. You will be an integral part of the Customer Service Team, delivering high quality service to clients, brokers, internal colleagues, and other industry professionals seeking to progress the structural warranty process. You will have excellent telephone and communication skills, have great attention to detail and be very well organised. You will be a strategic thinker, focused with the ability to apply on the job training and technical knowledge to your caseload to meet the requirements of the structural warranty process.

Main Duties:

• Liaising with customers and brokers and site-based auditing team to assist in the progression of the inspection and defect management process during the construction phase right through to completion.
• Product changes and adjustments.
• Producing insurance documentation.
• Initial reporting of claims (not claims handling)
• Complaint file preparation

Training:

My client is committed to furthering its employees training through insurance and construction specific training, so you must be willing to work towards obtaining further qualification.

You must be willing to attend industry trade shows on occasion (my client attends around 8 trade shows per annum around the country)

What you will need:

Previous experience working either as a customer services assistant, administrator or an insurance account handler.This is an ideal opportunity for a confident, personable, and hardworking individual to collaborate in a great team, while becoming professionally qualified in an insurance career.

3 years established customer service experience in a similar or transferable role

• 5 GCSEs or equivalent with strong results (Grade B or above) in Maths and English
• Cert CII Qualification preferrable or willingness to progress
• An ability to work independently to deadlines and to support other members to achieve common goals.
• Excellent written and verbal skills
• Computer literate, with strong working knowledge of Microsoft Office products including Excel
• Excellent attention to detail and an ability to produce accurate work under pressure

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