Customer Service

• Location: Toddington
• Contract: Permanent, Full-time

My client is seeking a smart, entrepreneurial Customer Service Advisor to enhance customer happiness and contribute to their mission of delivering greener, more sustainable energy solutions.

This is an exciting opportunity for a graduate or an individual with high potential in customer services to join my clients expanding team and play a key role in  development into a household name.

• Report directly to the Customer Service Manager.
• Manage and build relationships with multiple customers, ensuring their satisfaction and loyalty.
• Support existing customers with any issues they may encounter, providing timely and effective solutions.
• Collect and report customer feedback and success metrics to improve service quality.
• Collaborate with the technical team to enhance product quality and customer experience.
• Test home battery storage systems to ensure they meet our high standards.

• Previous customer service experience is desirable but not essential.
• Excellent communication skills, with the ability to connect instantly and build rapport with customers.
• Comfortable handling phone calls and emails with a professional and empathetic approach.
• Inquisitive nature, with the ability to ask constructive questions and quickly understand customer needs.
• Strong multitasking abilities and organisational skills.
• Capable of managing multiple relationships and enquiries, ensuring all responsibilities are completed on time and to a high standard.
• Skilled at handling difficult situations with care and understanding.
• A history of achieving results and a strong desire to learn and develop.
• Ability to work effectively both as part of a team and independently.
• Motivated to make an impact and grow with the business.

• Opportunity to join a leading company in the renewable energy industry.
• A role that offers the chance for rapid progression due to the fast growth of the company and industry.
• Potential to move into senior technical roles for more technically minded employees.
• A supportive team environment that values hard work and results.

To apply for the Customer Service Advisor position, please submit your CV.