Customer Service

 Job Description:

Job Title: Customer  Ser

Department: Customer Engagement

£25,000 per annum basic salary + 20% discretionary bonus  based on the achievement of KPI's

Scope of Role:

Working within a busy environment, you will be responsible for handling  outbound calls  and written communications, which must be approached in a polite and efficient way to achieve the best possible outcomes for all parties.

Operating Hours:

37.5 hours per week Flexibility is required at times; however, you will normally be required to work the following hours:

35 hour week Monday - Friday working across three shifts 8 a- 4 pm ,9-5 ,10-6 Saturdays 9am - 12 pm in a rotational basis

 

The ideal candidate will have excellent communication skills , the ability to build lasting relationships over the phone 

you need

 background of working in consumer facing roles with experience of cross selling 

 Exceptional communication  skills ( written and verbal )

Intermediate IT skills ( Microsoft Office)

Great relationship building skills excellent telephone manner 

Previous track record of working within a sales or outbound customer service environment