Customer Service & Telesales Agent

Do you have office-based customer service and telesales experience? Do you have experience working with dangerous goods/freight forwarding companies?

I am looking for an experienced Customer Service & Telesales Agent to join a reputable client of mine, who are international dangerous goods specialists. This is an office-based position in Hounslow, close to Heathrow Airport and the successful candidate will be working from 8am-5pm, Monday to Friday with a 1-hour lunch break. The Customer Service & Telesales Agent will report into the Operations Manager and will be joining a small but friendly (and hard-working) team of dangerous goods air freight specialists.

Main duties:

• Daily interaction with customers via phone and email
• Ensuring that customers are happy with the service provided by the company.
• Researching and contacting new customers to gain new business.
• Working closely with the Operations Manager and completing weekly reports.
• Occasionally attending face-to-face meetings with both new and existing customers. 
• Following up on warm and cold leads, making multiple sales calls per day.
• Working towards daily targets/KPI's.

Key requirements: 

• Dangerous goods knowledge/experience - desirable 
• Strong customer service skills (ideally within the freight sector) 
• Telesales or other office-based sales experience - essential 
• Must be comfortable selling to customer over the phone on a daily basis and also travelling to meet with national customers
• Driving license is essential 
• Computer literacy: Sequoia or other freight system, MS Word, MS Excel, Gmail 
• Excellent communication skills (written and verbal)

Salary & package: 

• Salary of £25,000 - £28,000 per annum
• Potential to earn commission through various methods
• On site parking
• Company pension scheme
• 20 days holiday + bank holidays
• Occasional travel opportunities