Customer Service Team Leader

Customer Service Team Leader

Location: Banbury - Hybrid

Job Type: Full-time

Are you a seasoned leader with a passion for customer service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery.

Role Overview:

• Leadership: Supervise and manage a team of customer service representatives.
• Coaching: Provide ongoing coaching, feedback, and performance evaluations.
• Performance Monitoring: Analyse team performance metrics to identify areas for improvement.
• Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly.
• Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction.
• Strategy Development: Craft strategies to improve the customer service experience.
• Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated.
• Recruitment and Onboarding: Assist in hiring and training new team members.
• Product Knowledge: Maintain a thorough understanding of company products, services, and policies.

Ideal Candidate:

• Possesses exemplary customer service and leadership skills.
• Has proven experience in customer service, preferably in a leadership role.
• Demonstrates strong problem-solving abilities and can manage challenging situations effectively.

What's on Offer:

• Competitive Salary & Comprehensive Benefits: Enjoy a competitive compensation package
• Health & Wellbeing Programme: Access to 24/7 online GP, virtual wellbeing, mental health support, and online dental assistance.
• Income Protection: Receive 50% of your salary for up to 2 years if you're unable to work due to long-term illness.
• Life Assurance: In case of untimely demise, your beneficiary receives double your salary.
• Enhanced Parental Pay: Improved maternity, paternity, adoption, and shared parental benefits, including unexpected childcare support.
• Paid Time Off: 25 days of annual leave plus additional loyalty days and 4 volunteer days for charity.
• Additional Perks: Discounted gym membership, Monthly Lunch Fridays, staff discounts, pension auto-enrolment, various social events throughout the year, and fresh fruit provided.

Join us and lead a team where your guidance and vision can directly enhance customer interactions and satisfaction.