Customer Service Supervisor

Posted 31 May by The Recruitment Bar
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We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.


  • Lead a small customer service team ensuring targets are met


  • Performance Management: Set and review daily targets, utilising call performance reports to drive sales
  • Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
  • Promotional Planning: Devise and execute promotional weeks, including upselling strategies
  • Data Management: Maintain high-quality information in the customer database
  • Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
  • Complaint Resolution: Record and resolve customer complaints promptly and professionally


  • Run daily call reports
  • Follow company procedures and maintain accurate timesheets for payroll purposes


  • Leadership: Ability to lead and motivate a team effectively
  • Organisational Skills: Excellent time management and methodical approach with numerical proficiency
  • Customer Service Background: Strong experience in telephone-based customer service
  • Professionalism: Caring and professional demeanour, fostering a supportive team environment
  • Team Collaboration: Collaborative team player capable of problem-solving and training
  • Computer Skills: Competent with Microsoft packages and database systems

We invite candidates to apply who have held recent roles such as:

Call Centre Team Leader / Team Leader / Customer Services Team Manager / Customer Advisor /Call Centre Agent/ Call Centre Supervisor / Customer Service Lead / Inbound and Outbound Call Handling / Customer Care Team Leader / Assistant Team Leader / Team Manager / Customer Care Supervisor

Required skills

  • Call Centre
  • Customer Care
  • Customer Service
  • Microsoft Office
  • Outbound Calls
  • Sales
  • Supervisory Experience
  • Team Leader
  • SAP system

Reference: 52472666

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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