Customer Service Supervisor

Posted 31 May by The Recruitment Bar
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We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.

Overview

  • Lead a small customer service team ensuring targets are met

Responsibilities

  • Performance Management: Set and review daily targets, utilising call performance reports to drive sales
  • Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
  • Promotional Planning: Devise and execute promotional weeks, including upselling strategies
  • Data Management: Maintain high-quality information in the customer database
  • Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
  • Complaint Resolution: Record and resolve customer complaints promptly and professionally

Administration

  • Run daily call reports
  • Follow company procedures and maintain accurate timesheets for payroll purposes

Skills

  • Leadership: Ability to lead and motivate a team effectively
  • Organisational Skills: Excellent time management and methodical approach with numerical proficiency
  • Customer Service Background: Strong experience in telephone-based customer service
  • Professionalism: Caring and professional demeanour, fostering a supportive team environment
  • Team Collaboration: Collaborative team player capable of problem-solving and training
  • Computer Skills: Competent with Microsoft packages and database systems

We invite candidates to apply who have held recent roles such as:

Call Centre Team Leader / Team Leader / Customer Services Team Manager / Customer Advisor /Call Centre Agent/ Call Centre Supervisor / Customer Service Lead / Inbound and Outbound Call Handling / Customer Care Team Leader / Assistant Team Leader / Team Manager / Customer Care Supervisor

Required skills

  • Call Centre
  • Customer Care
  • Customer Service
  • Microsoft Office
  • Outbound Calls
  • Sales
  • Supervisory Experience
  • Team Leader
  • SAP system

Reference: 52472666

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