Customer Service Specialist - Insurance
Job Title: Customer Service Specialist
Location: Liverpool, City Centre
Salary: £23,000 - £25,000
Hours: Monday - Friday normal business hours
As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care of. We want you to help members and make sure they're happy with the services.
Key Tasks:
- Answer calls from members and help them with their enquires needs.
- Call members to offer them insurance options.
- Learn and stay updated on our products and services.
- Help out your team when it's busy.
- Join meetings and share any concerns or questions from members.
- Follow rules to make sure our communications are clear and fair.
Extra Duties:
- Call potential customers who are interested in our services.
- Keep learning and improving your skills.
Requirements:
- Experience in a call center is helpful but not required.
- Good at helping customers and handling insurance tasks.
- Understands the importance of treating customers fairly.
- Can spot opportunities to offer more products to our members.
- Comfortable making calls to potential customers.
- Able to learn and adapt to new tasks.
Reference: 52611640
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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