Customer Service Specialist

Do you hold current Customer Service experience?

Are you looking to join part of a small, friendly team within a niche industry sector?

Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia.

They are looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion.

Salary: c£25,000

Start: ASAP

Location: Redhill (own transport is required due to rural location)

Hours: Monday to Friday, 09:00 to 17:00

Benefits: Workplace pension, private medical scheme and discounted health and wellbeing tests.

Interested? Here’s more …

You will play a significant role in the organisation’s development and in turn, will have the opportunity for career development and on-going learning. Reporting to the Customer Service Manager, they are looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.

Responsibilities include:

• Support their clients via telephone and email via the client management system.
• Ensure all email enquiries are responded to within 24hrs of receipt.
• Administer and monitor the order processing system.
• Accurate record keeping on the client management system.
• Download and record patient results from laboratory partners accurately and on time.
• Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
• Providing practitioners with their patient’s results.
• Ad-hoc office duties.

Do you have the required attributes?

• Demonstrable experience working in a similar role.
• Excellent call handling and telephone skills.
• Superb customer service skills.
• Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
• Thorough attention to detail and excellent organisational skills.
• Solid time management skills with the ability to prioritise and multitask.
• Excellent communication and problem-solving skills.
• A rational thinker under pressure.
• A strong team player with the ability to work independently using their own initiative.

Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler

***For your information:

*Interested? Please send your CV in as a Word format only

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