Customer Service Sales Assistant

As a Customer Service Sales Assistant, providing exceptional customer service while also driving sales and revenue growth. You'll be the first point of contact for customers, assisting them with inquiries, resolving issues, and recommending products or services to meet their needs. This role requires a blend of strong interpersonal skills, sales acumen, and a passion for delivering outstanding customer experiences. The role i based in Southampton.

Client Details

With our client headquartered in central Southampton, they was established in 1963 and is an innovative fuels distribution company with market-leading expertise, national coverage and global awareness. In collaboration with key suppliers, they provide their customers with the very highest levels of customer service and professionalism, renewable fuel alternatives, market updates and the latest technology solutions.

Description

The key responsibilities for the Customer Service Sales Assistant are:

1. Customer Engagement: Interact with customers via phone, email, chat, or in-person to provide personalised assistance and support. Build rapport and establish long-term relationships with customers by understanding their needs and preferences.

2. Sales Generation: Proactively identify sales opportunities during customer interactions. Recommend products or services based on customer requirements, up sell or cross-sell additional items, and effectively close sales to meet or exceed revenue targets.

3. Product Knowledge: Develop a deep understanding of our product or service offerings, including features, benefits, and pricing. Stay updated on new products, promotions, and industry trends to provide accurate information to customers and drive sales.

4. Issue Resolution: Address customer concerns, complaints, or technical issues in a timely and professional manner. Troubleshoot problems, escalate complex issues as needed, and follow up to ensure satisfactory resolution and customer satisfaction.

5. Order Processing: Assist customers with placing orders, processing payments, and tracking shipments. Ensure accuracy in order details, pricing, and delivery time lines to enhance the overall customer experience.

6. Communication: Communicate effectively with customers, colleagues, and other departments to relay information, coordinate activities, and streamline processes. Provide clear and concise explanations, instructions, or updates to ensure mutual understanding and alignment.

7. Documentation: Maintain detailed records of customer interactions, inquiries, sales transactions, and resolutions using CRM software or other tracking systems. Generate reports, analyse data, and identify opportunities for process improvements or service enhancements.

Profile

The successful candidate for the Customer Service Sales Assistant role is someone who has:

• Previous experience in customer service, sales, or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and relationships.
• Proven sales ability with a results-driven mindset.
• Ability to multitask, prioritise tasks, and manage time effectively.
• Problem-solving skills with a focus on finding practical solutions.
• Proficiency in using CRM software, Microsoft Office, and other relevant tools.
• High school diploma or equivalent; additional education or certifications are a plus.

Job Offer

The candidate for the Customer Service Sales Assistant will receive:

• Competitive salary with performance-based incentives.
• Holiday package
• Dynamic and supportive work environment with opportunities for growth and advancement.