Customer Service Representative

Customer Service Representative

Join a dynamic team and contribute to a customer-focused environment where your efforts make a significant impact. If you have the skills and drive to excel in a fast-paced setting, we encourage you to apply.

**Location:** Epsom

HYBRID - 3 DAYS IN OFFICE - 2 WFH - after training and with agreement with the Line Manager

**Position Type:** Permanent, Full-Time

**Salary:** £24,000 - £25,000

Benefits:

- **Scaled Pension Scheme:** Up to 16%

- **Holiday Allowance:** 25 days, rising to 28 with service

- **Parking:** Permit for a local car park

- **Discretionary Bonus:** Based on company and individual performance

- **Social Events:** Society-organised events

- **Staff Monthly Draw**

- **Perkbox Membership**

- **Bupa Private Medical Insurance:** Family cover

- **Bupa Cash Plan:** Family cover

- **Generous Family Policies**

- **Long Service Awards**

- **Professional Study Financial Support**

- **Volunteer Day:** One per year

- **Life Assurance:** 4x salary

- **Income Protection**

- **Season Ticket Loan**

- **Hybrid Working Option**

- **Holiday Buy and Sell Scheme**

Job Description:

Our prestigious client is seeking motivated Customer Service Representatives to join their expanding team in Epsom. Reporting to the Customer Service Manager, the successful candidates will be integral members of the Customer Service team. This role is ideal for individuals with a background in customer service, though training will be provided.

Responsibilities:

- Provide exceptional customer service to clients.

- Perform day-to-day administrative tasks efficiently.

- Maintain an up-to-date understanding of all products and services offered by the company and its affiliates.

- Answer customer calls promptly and accurately, addressing inquiries effectively.

- Promote the company's products and services to existing customers.

- Manage administrative changes related to customer and account details, including address changes and notice requests.

- Support all aspects of the Registration process in accordance with company procedures.

Personal Specification:

- **Experience:

** Previous call handling and customer service experience.

- **Skills:**

- Excellent customer service and time management skills.

- Organised and methodical with the ability to multitask.

- Flexible and adaptable.

- Quick learner and a keen team player.

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk