Customer Service Representative

Full Time Customer Service Representative £26.5k

About Red Kite Recycling

We are a small but growing waste management services company. Founded 12 years ago we help companies that have multiple waste streams across multiple sites to recycle their waste. We coordinate with local companies to provide appropriate recycling and waste management services, leverage technology to ensure compliance, provide valuable information and supporting documentation to our clients.

We are small and perfectly formed yet we think and act big and we have an exciting opportunity for the right customer-service orientated person. Could it be you?

What You’ll be Doing

You’ll be talking to our wide range of customers, helping them to manage their recycling and waste. This could be as simple as ordering a skip to organising the collection of hazardous waste. A cheerful and warm manner with excellent written and verbal communication are your stock in trade - your focus is meeting clients’ needs. As the face of the business, you will build strong relationships with customers and suppliers and support the wider team with business development initiatives.

The Role

• Receive client orders and effectively manage them through the system to our suppliers providing excellent customer service
• Maintain electronic records for the services being provided on the Red Kite Recycling portal
• Support business growth plans, qualifying sales leads and maintaining the Customer Relationship Management tool (Zoho CRM)
• Contribute towards and ultimately manage the social platforms for the company and website.

The Person

This is a full time position best suited to someone with some experience of the waste industry. You will need who excellent written and verbal communication skills, be methodical with good attention to detail. There will be the opportunity to work remotely part of the week when fully up and running.

As a small company there is scope to take this role in a number of different directions.

Benefits

• Competitive salary
• 28 days annual leave (including Bank Holidays)
• Day off for your birthday
• Company pension
• Ongoing training and development support

Our Values

We set ourselves high standards of conduct which means we take pride in our work. We believe that businesses are people, and we love people; serving them as we serve each other with joy and to the best of our ability. We value what others bring to our lives and work. When things go wrong, we strive to be graceful and use it as a learning opportunity. This doesn’t mean we are soft - just nice, honest, straight-forward people to do business with.