logo
Featured

Customer Service Representative

Posted 8 April by Hales Group Limited
Salary icon £25,000 - £26,000 per annum
Location icon Letchworth Garden City , Hertfordshire

Register and upload your CV to apply with just one click

View all jobs
Customer Service Representative
Letchworth
Permanent
9am – 5pm
25/26K
 
Job Purpose 
Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.
Address customer issues via phone, email, or instant message in a fast-paced environment.
Support marketing efforts, annual exhibitions, and collaborate with the team as needed.
 
What you will do as a Customer Service Representative
  • Respond to customer enquiries, process orders, and pack shipments within set deadlines.
  • Listen attentively to customers and direct them to the appropriate department for assistance.
  • Familiarise yourself with the system to log and address customer complaints efficiently.
  • Record and update customer interactions, maintain confidentiality of sensitive information.
  • Collaborate with management to enhance communication practices and customer service.
  • Manage stock and perform regular inventory counts as scheduled.
  • Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
  • Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
  • Answer customer questions regarding new products, services, and promotions.
  • Provide feedback to team leads to improve customer service and response time.
  • Adhere to Health & Safety guidelines, report any issues immediately.
  • Maintain a clean and organised workspace.
  • Assist warehouse with receiving supplier orders.
  • Complete necessary training and communicate additional training needs to the line manager.
 
What you will need as a Customer Service Representative
  • Good communication skills
  • Customer service experience
  • Excellent listening skills
  • Results-driven
  • Team player
  • Ability to work in a fast-paced environment
  • Ability to work under pressure
  • Attention to detail
  • Fast learner
  • Engaging personality
  • Problem-solving skills
  • Analytical skills
  • Patience
  • Typing proficiency
  • Multi-tasking ability
  • Prioritisation skills
 
Pease apply within

Reference: 52436042

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches