Customer Service Representative

Customer Service Representative
Monday – Friday 9 am - 5 pm

The role also includes one Saturday in six (working 8.30 – 2pm), with a full day off the following week.

£24,000 +£2,400 annual bonus

I am currently recruiting for an experienced Customer Service Representative based in Manor Royal providing an excellent service to the companies B2B customers.

Duties and Responsibilities:

• Provide proactive and exceptional customer service for all UK sales accounts by effectively handling of a range of enquiries from our customers

• Fast and accurate processing of orders inbound and outbound

• Communications including LIVE CHAT with added administration functions to support our company sales activities

• You will be required to answer a high number of incoming calls and perform sales support duties including providing product information to our customers and resolution of queries in relation to orders.

• Have excellent attention to detail

• Intermediate IT skills in Microsoft Outlook, Word, and Excel

• Be highly organised in time and task management, have a good record of pace and delivery and the ability to remain neutral and positive under pressure

• Previous experience of taking 80+ calls a day and order entry experience within a Customer Services environment is essential, as well as excellent spoken and written communication skills

Benefits:

• Competitive salary dependent on experience

• Eligible to participate in company bonus scheme, approx. 10% of annual salary

• 10% matching pension scheme

• 26 days annual leave plus bank holidays

• Life Assurance and Employee Assistance Program

• Free onsite parking

If you have an extensive customer service executive background with an excellent telephone manner and are also computer literate, then please do apply.